Berliner Volksbank – Branch Concept

Berliner Volksbank wanted a new kind of branch. One that reflects a modern, customer-first approach and makes banking simpler, smarter, and more personal. ME-made, in close collaboration with the dan pearlman Group, helped bring that vision to life. Together, they developed and delivered a contemporary concept that pairs flexibility and digital functionality with a strong local identity.

The pilot branch in Berlin-Neukölln sets the tone. From the self-service area to the BVB Shop, the space is open and welcoming, with mobile banking tables, short-consultation islands, and a waiting lounge. Employees no longer stay fixed at desks, instead, they move freely between stations, supported by ergonomic furniture and clear processes. For customers, this means shorter waits and a more relaxed, intuitive experience. The concept strips away the formality of traditional banking and replaces it with an agile, people-focused design.

This modular approach supports fast, efficient rollout across the bank’s branch network. It’s designed for easy installation, adaptable formats, and streamlined operations, all while running branches as usual. Distinct Berlin touches and regional storytelling make each space feel rooted in its neighbourhood. With standardization built into the design, Berliner Volksbank is ready to scale smartly, test new formats like pop-up locations, and stay close to customers in every sense.